Meet customers wherever they reach out.
Every channel feeds the same AI employee, the same contact record and the same shared inbox. Bring your own providers; there's no per-message markup from us.
SMS & MMS
Two-way texting from your own business numbers.
Your AI employee replies to inbound texts, sends picture messages and runs campaigns and keyword sign-ups, all on numbers you own in your own carrier account.
- AI replies to inbound texts, with your team able to take over at any time
- Picture messages (MMS) in campaigns and keyword auto-replies
- Animated, branded carousel cards built in the dashboard and sized for carrier limits
- Keyword auto-replies such as “text JOIN to…” that tag new subscribers
- Scheduled campaigns to tagged audiences, with throttling and quiet hours
- Automatic STOP, START and HELP handling, written to the consent ledger
- Missed-call text-back on the same number
Providers
Twilio
Bring your own account and numbers
Telnyx
Bring your own account and numbers
Business texting usually requires registering your brand and numbers with your carrier (for example, 10DLC in the US). You do that in your Twilio or Telnyx account.
(555) 010-1180
via Text message
JOIN
You're subscribed to seasonal tips and offers! Up to 4 msgs/month. Reply HELP for help, STOP to opt out.
Do you do dryer vent cleaning too?
We do! Want me to have the office text you a few available times this week?
An AI employee that works your inbox.
Connect a mailbox and the agent reads inbound email, replies in the same thread and keeps the history on the contact's record next to their texts and chats.
- Reads inbound email and replies in-thread
- Approval mode saves replies as drafts for a person to review
- Email campaigns to tagged audiences on a schedule
- One contact record and one memory shared with SMS and web chat
- Hand-off to your team with a conversation summary
Providers
Any IMAP + SMTP mailbox
Most hosted mail services work; some need an app password
Use a dedicated address such as hello@ or info@ so the agent's mailbox stays separate from personal mail.
Marcus Bell
Re: Estimate for attic insulation
Thanks for the estimate. Does the price include removing the old insulation, and how long would the job take?
Hi Marcus, yes, removal and disposal of the existing insulation are included. Most attics take one day. Would you like me to check the next available dates?
Web chat widget
One script tag on any website.
Add a chat bubble to any site. Visitors talk to the same AI employee that handles your texts and email, and returning visitors pick up where they left off.
- Installs with a single script tag, no build step or plugin required
- Served from your own server, with no third-party chat vendor
- Isolated styling that won't clash with your website's CSS
- Returning visitors continue their existing conversation
- Your color and greeting, configured per agent
- Collects contact details so the conversation can continue by text or email
Providers
Built in
Nothing extra to sign up for
Copy the snippet from your agent's settings and paste it before the closing </body> tag.
Hi! How can I help you today?
Are you open on Saturdays?
Yes, 8am to 2pm. Would you like to book a visit?
<!-- Paste before </body> --><script src="https://YOUR-HOST/widget.js" data-key="YOUR_WIDGET_KEY" async></script>Voice
Every call answered, by your team or your AI employee.
Your AI employee can pick up the phone itself, or step in when your team can't. It listens, answers from your knowledge, takes the same actions it takes in text, and transfers the caller to a person live when they ask. Prefer to keep calls human? Ring your team and text back anyone you miss.
- Three modes: AI answers, ring your team first with AI as backup, or ring your team with text-back
- Speech recognition and neural voices from your carrier, Telnyx natural AI voices, or any ElevenLabs voice
- Or hand calls to your own ElevenLabs Conversational AI agent or Telnyx AI Assistant, with caller context passed in and transcripts brought back to the inbox
- Same knowledge, guardrails and actions as every other channel
- Live transfer to your team number on handoff
- Full call transcript in the shared inbox, on the caller's contact record
- Instant text-back for missed calls with your own message
On the roadmap
- • Streaming voice for the built-in AI employee, for sub-second turn-taking
- • Post-call summaries and recordings
- • Outbound AI calling campaigns
Providers
Twilio
Programmable Voice
Telnyx
TeXML, natural voices, AI Assistants
ElevenLabs
Voices and Conversational AI agents
Point your number's voice webhook at your installation (Twilio: the number's Voice URL; Telnyx: a TeXML application), then choose how calls are handled.
Incoming call from (555) 010-3388
Ringing your team for 20 seconds…
No answer
Caller hears your greeting
Text-back sent
AI employee takes over the conversation
Sorry we missed your call! This is Riley. How can we help?
Need a quote for gutter cleaning.
Connect your first channel in minutes.
Start free on your own server, or sign in to an existing Embedabot workspace. Your model, your carrier, your data.